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Important Contacts & Departments Responsibilities

Water Burst – 2 days
Sewer Leak/Blockage – 1 day 
Meter Leak – 4days
Fire Hydrant Leak – 2 days
Bees in meter box – 3 days

No Power to area/property – 4 hours
1 Phase not working – 4 hours (click Fault Logging)
Intermittent Power – 4 hours 
Illegal Connection – 5 days 
Street Liaht not working – 7 days 
Faulty Meter – 5 days

Pothole – 3 days
Agency Manhole Cover missing – 2 days
Blocked kerb inlet – 3 days
Road Collapse – Immediately to make Street safe 
Street Sign missing – 5 days
Traffic Signals All Out – Usually 1 day
Traffic Signals Flashing – 1 day
Traffic Signals Bulb Out – 3 days

Cutting of Park & Trees – Dependant on season/time of year

Incorrect Account
Query incorrect Billing – Depending on type

New/additional bin request – 48 hours

Bin stolen (need case#) – 48 hours

Traffic Violations
Noise
Dumping
Motor Vehicle Accident 
Vagrants

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