Important Contacts & Departments Responsibilities
Water Burst – 2 days
Sewer Leak/Blockage – 1 dayÂ
Meter Leak – 4days
Fire Hydrant Leak – 2 days
Bees in meter box – 3 days
No Power to area/property – 4 hours
1 Phase not working – 4 hours (click Fault Logging)
Intermittent Power – 4 hoursÂ
Illegal Connection – 5 daysÂ
Street Liaht not working – 7 daysÂ
Faulty Meter – 5 days
Pothole – 3 days
Agency Manhole Cover missing – 2 days
Blocked kerb inlet – 3 days
Road Collapse – Immediately to make Street safeÂ
Street Sign missing – 5 days
Traffic Signals All Out – Usually 1 day
Traffic Signals Flashing – 1 day
Traffic Signals Bulb Out – 3 days
Incorrect Account
Query incorrect Billing – Depending on type
